Privacy & Security Policy – Sigmoo Cloud Communication Platform
At Sigmoo, protecting customer privacy and securing data is a core principle of our cloud communication platform. This Privacy & Security Policy outlines how Sigmoo collects, processes, stores, and safeguards information across our services, including Bulk SMS APIs, OTP SMS, Voice APIs, WhatsApp Business APIs, RCS messaging, chatbot integrations, and web applications.
Information Collection and Purpose
Sigmoo collects only essential information required to deliver reliable communication services. This includes account details, API credentials, sender configurations, message metadata, delivery reports, webhook logs, and usage analytics. Message content is processed strictly for transmission and delivery and is never accessed, analyzed, or reused for marketing purposes. Sigmoo does not profile end users or monetize message data.
Application-Level Privacy Controls
Sigmoo follows a privacy-by-design and privacy-by-default approach across all applications and APIs. Access to accounts and data is governed by role-based access control (RBAC), ensuring that only authorized users can view or manage sensitive information. Customer dashboards and API access are protected using secure authentication mechanisms.
API and Platform Security
All Sigmoo REST APIs operate over encrypted HTTPS connections to ensure secure data transmission. API keys are uniquely generated, securely stored, and monitored to prevent unauthorized usage. Our systems include rate limiting, activity logging, and real-time monitoring to protect against abuse, fraud, and service disruption.
Data Storage and Retention
Customer data is hosted on secure cloud infrastructure with controlled access and regular security audits. Data is retained only for operational, compliance, and legal requirements. Upon request, customers may seek data deletion or anonymization in accordance with applicable data protection regulations.
Third-Party Disclosure
Sigmoo does not sell, rent, or trade customer data. Information is shared with third-party telecom partners or platform providers only when necessary to deliver communication services or to meet legal obligations.
Compliance and Reliability
Sigmoo aligns with globally accepted data protection, privacy, and security best practices, enabling businesses to confidently use our secure communication APIs for customer engagement. Continuous system monitoring and regular security updates ensure platform reliability and resilience.
For any questions regarding privacy, data security, or compliance, customers may contact Sigmoo Support at any time.
Sigmoo – Trusted, secure, and privacy-focused cloud communication solutions.
